3508057 - Common queries with respect to Groupware Setting in Cloud Native stack or SAP SALES CLOUD V2.

This document covers some basic queries regarding Groupware Settings in Cloud Native stack.

SAP Sales Cloud and SAP Service Cloud Version 2

1. Does the tab name EMAIL CONFIGURATION refer to integration login mechanisms?

Yes, When a new organization is created, the customer can specify the type of mailbox access to be used for its users. Once selected and configured, this access type is applied to all users in the organization, who can then only use the defined type to access their mailboxes. These details are then available in the the tab email Configuration Tab.

2. The MailBox Access Type: picklist - All Statuses, what does it mean?  Where can we find the status value? 

Available mailbox access types:

Exchange On-Prem:

• Microsoft Exchange basic authorization (EWS API) - End User logon
• Microsoft Exchange basic authorization (EWS API) - Impersonated logon

Microsoft Office 365:

• Microsoft 365 OAuth (EWS API) - End User logon
• Microsoft 365 OAuth (EWS API) - Impersonated logon
• Microsoft 365 OAuth (EWS API) - App-only logon

Google/Gmail:

• Google Direct Logon
• Google Service Account

Universal access type:

• Any

 

Description:

Microsoft Exchange basic authorization (EWS API) - End User logon

• The typical scenario is where the end users enter their Exchange login credentials to activate the Sync engine.

Microsoft Exchange basic authorization (EWS API) - Impersonated logon

• Microsoft Exchange Impersonation is used to mass-authorize users with MS Exchange mail accounts via an impersonating service account. Before setting this access type, you must obtain the Exchange EWS URL and a configured Impersonated Account login and password. 

Microsoft 365 OAuth (EWS API) - End User logon

• This option is used to authorize SAP Sales Cloud Add-in end users with Office 365 mail accounts over Office 365 OAuth. See this article for more information. In the latest product updates, it is the default option for bulk O365 user authorization using a Service account.

Microsoft 365 OAuth (EWS API) - App-only logon

• This option is used to mass-authorize SAP Sales Cloud Add-in end users with Office 365 mail accounts via app-only access with EWS API. To use this access type, you need to have a mail server and SAP Sales Cloud Add-in Admin account credentials.

Microsoft 365 OAuth (EWS API) - Impersonated logon

• This option is used to mass-authorize SAP Sales Cloud Add-in end users with Office 365 mail accounts via an impersonating account. To use this access type, you must have a mail server and SAP Sales Cloud Add-in Admin account credentials. 

Google Direct Logon

• This option is used to authorize SAP Sales Cloud Add-in/Extension end users with Gmail / Google Workspace accounts over Gmail OAuth. The users will need to authorize it individually. See this article for more information.

Google Service Account

• This option is used to mass-authorize SAP Sales Cloud Add-in/Extension end users with Gmail / Google Workspace accounts.

ANY:

• The organization supports any type of mailbox access.

Additional details:

• Shared/Delegated Mailbox isn't officially supported in the product. Support cannot be provided for such configurations.
• The product is compatible with all versions of Exchange On-Premises edition that are officially supported by Microsoft today and have the latest updates.

Groupware settings, Outlook integration, V2 , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

SAP Sales Cloud and SAP Service Cloud Version 2 1.0