3508201 - Blocked Account as Member for Target Group

An account with the blocked status can be added as a member when creating a target group for sales campaign.

SAP Cloud for Customer

1. Go to the Sales Campaign work center
2. Go to the Target Groups view
3. Create a new Target Group
4. Go to the Members facet
5. Click Add Accounts
6. Search for a Blocked Account
7. Select the Blocked Account
8. Click Save

Result: A Blocked Account can be added as a member.

This is the standard behavior of the system. *An Obsolete Account cannot be added

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud

blocked, obsolete, account, campaign, target group, member, add accounts , KBA , LOD-CRM-MKT-TG , Target Groups , Problem