3508351 - Support Engineer Actions for Custom Processes in SAP SuccessFactors Incentive Management

SAP SuccessFactors Incentive Management enables customers to design, deploy, and maintain custom procedures to support different processes, including inbound, outbound, and pipeline operations. These custom procedures can be implemented using approaches such as custom SQL logic, batch processing, and similar methods.

The platform also supports automatic execution of custom logic either before or after calculation processing through code hooks associated with calculation stages. When implementing a stage hook (a custom process that runs before or after a calculation stage), it must be linked to the stage name rather than the stage sequence. Once enabled, the hook is executed every time the corresponding stage runs.
For pre-stage execution, the custom stage name must begin with two underscores before the standard stage name (for example, _Allocate).
For post-stage execution, the custom stage name must end with two underscores after the standard stage name (for example, Allocate_).

It is important to note that customers are fully responsible for the performance, results, and any issues arising from custom logic implemented within Incentive Management. However, certain stages may experience problems such as:

• Duplicate assignments and/or transactions

• Long-running pipeline executions

• Database-related errors within procedures

• Fatal processing failures

• Violations of unique database constraints

Note: For security and performance reasons, the system does not permit stored procedures (used in Pipelines or Express Data Loader) to run longer than one hour. Any stored procedure exceeding this execution time limit is automatically terminated by the system.

SAP SuccessFactors Incentive Management

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