SAP Knowledge Base Article - Public

3508468 - File Upload Custom Widget stops working after 2024 QRC3 update.

Symptom

Something went wrong. The system couldn't load the custom widget 'com.sap.fileUploadWidget_2.x' (kind: 'main') for this reason: The system took too long to define the custom widget. Please contact your system administrator or the owner of the custom widget.

Environment

SAP Analytics Cloud. 2024.15

Reproducing the Issue

  1. File Upload Custom Widget is already installed on the tenant and being used in a story.
  2. When open the story that uses this custom widget, an error occurs:
    Something went wrong. The system couldn't load the custom widget 'com.sap.fileUploadWidget_2.x' (kind: 'main') for this reason: The system took too long to define the custom widget. Please contact your system administrator or the owner of the custom widget.

Cause

Due to recent changes in the user interface, the following error may be experienced when using the File Upload Custom Widget.

Something went wrong. The system couldn't load the custom widget 'com.sap.fileUploadWidget_2.x' (kind: 'main') for this reason: The system took too long to define the custom widget. Please contact your system administrator or the owner of the custom widget.

Resolution

A final version of the File Upload Custom Widget has been published to GitHub to help resolve the above errors found in the QRC3 2024 release.

To install this final version of the widget:

  1. Review the disclaimer in GitHub
  2. In same site, download the final version of File Upload Custom Widget from the side panel file path "versions".
  3. Delete the old 2.0.7 File Upload widget.
  4. Install the final version of File Upload Custom Widget.

Meanwhile, the permanent, supported End User File Upload solution is available for use within SAP Analytics Cloud QRC3 2024.

Note that this custom widget final version should only be installed to limit disruption to end users and to assist with a smooth migration to the supported End User File Upload permanent solution. This final version is NOT recommended for use in Productive Environments.

Refer the following guides to assist with your migration to the permanent solution:

  1. Blog - New SAC End User File Upload in QRC3 2024
  2. Demo - SAP Analytics Cloud – Top 5 Q3 2024 | What's New in The Quarterly Release – End User File Upload
  3. Guide - SAP Analytics Cloud Help Documentation

See Also

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Keywords

CSV upload, uploader, excel, file, flat file, transport, import file, import widget , KBA , LOD-ANA-AD , Analytics Designer , Problem

Product

SAP Analytics Cloud 1.0