3508693 - Duplicated entries in User extended file

When user is requesting a "User extended file", some of the entries show duplicated in the file for specific users. 

SAP SuccessFactors HCM Suite

1. Go to "Export Extended User Information"
2. Select "Valid users only"
3. Then click on "Export extended data"
4. Download the file when it's ready
5. See duplicated entries for some users

The issue is due to the legacy design, user id is not a unique key in personal info data. When customer has multiple import/UI insert/api insert on personal info data at the same time, there is a small chance that both data will be saved under same user id when data creation.

The unique key will be applied in 2H 2024 release (Preview October 19-20, Production Nov 16-17) in order to prevent the issue. As well as a check tool script option to clear the duplicated records from the front end.

Until the release, you can raise a ticket under LOD-SF-PLT-UIM component so engineering team can remove those duplicated records.

INC8769567, duplicate, extended, file, user, duplicated records, sf, successfactors. , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem