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3508694 - setuphadr fails with "Error: Backup Server: 10.4.2.1: Authorization to execute '...' command denied. The user credentials are incorrect." - SRS

Symptom

  • The following parameters were set in the setuphadr response file as suggested by SAP Note 2667773:

setup_bs=true
enable_ssl=true
ssl_common_name=<SID>
ase_ssl_enabled=true

  • setuphadr fails with the following error:

Clean up environment.
Environment cleaned up.
Enabling SSL
        Enable SSL For ASE...
        Enable SSL For BS...
com.sybase.jdbc4.jdbc.SybSQLException: Backup Server: 10.4.2.1: Authorization to execute 'show' command denied. The user credentials are incorrect.

        at com.sybase.jdbc4.tds.Tds.processEed(Tds.java:4237)
        at com.sybase.jdbc4.tds.Tds.nextResult(Tds.java:3346)
        at com.sybase.jdbc4.jdbc.ResultGetter.nextResult(ResultGetter.java:78)
        at com.sybase.jdbc4.jdbc.SybStatement.nextResult(SybStatement.java:303)
        at com.sybase.jdbc4.jdbc.SybStatement.nextResult(SybStatement.java:285)
        at com.sybase.jdbc4.jdbc.SybStatement.executeLoop(SybStatement.java:2868)
        at com.sybase.jdbc4.jdbc.SybStatement.execute(SybStatement.java:2855)
        at com.sybase.jdbc4.jdbc.SybStatement.execute(SybStatement.java:1475)
        at com.sap.setuphadr.Isql.execReturnList(Unknown Source)
        at com.sap.setuphadr.TaskSSL.getInterfaceForBS(Unknown Source)
        at com.sap.setuphadr.TaskSSL.enableSSLForBS(Unknown Source)
        at com.sap.setuphadr.TaskSSL.runTask(Unknown Source)
        at com.sap.setuphadr.SetupHADR.executeTasks(Unknown Source)
        at com.sap.setuphadr.SetupHADR.main(Unknown Source)
Error: Backup Server: 10.4.2.1: Authorization to execute 'show' command denied. The user credentials are incorrect.

com.sybase.jdbc4.jdbc.SybSQLException: Backup Server: 10.4.2.1: Authorization to execute 'set' command denied. The user credentials are incorrect.

        at com.sybase.jdbc4.tds.Tds.processEed(Tds.java:4237)
        at com.sybase.jdbc4.tds.Tds.nextResult(Tds.java:3346)
        at com.sybase.jdbc4.jdbc.ResultGetter.nextResult(ResultGetter.java:78)
        at com.sybase.jdbc4.jdbc.SybStatement.nextResult(SybStatement.java:303)
        at com.sybase.jdbc4.jdbc.SybStatement.nextResult(SybStatement.java:285)
        at com.sybase.jdbc4.jdbc.SybStatement.executeLoop(SybStatement.java:2868)
        at com.sybase.jdbc4.jdbc.SybStatement.execute(SybStatement.java:2855)
        at com.sybase.jdbc4.jdbc.SybStatement.execute(SybStatement.java:1475)
        at com.sap.setuphadr.Isql.exec(Unknown Source)
        at com.sap.setuphadr.TaskSSL.enableSSLInBS(Unknown Source)
        at com.sap.setuphadr.TaskSSL.enableSSLForBS(Unknown Source)
        at com.sap.setuphadr.TaskSSL.runTask(Unknown Source)
        at com.sap.setuphadr.SetupHADR.executeTasks(Unknown Source)
        at com.sap.setuphadr.SetupHADR.main(Unknown Source)
Error: Backup Server: 10.4.2.1: Authorization to execute 'set' command denied. The user credentials are incorrect.


Error: Enabling SSL...Fail
See log file "..." for detail.


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Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0 with Always-on Option (HADR)
  • SAP Adaptive Server Enterprise (ASE) 16.0 with High Availability Disaster Recovery (HADR) for Business Suite
  • SAP Replication Server (SRS) 16.0

Product

SAP NetWeaver 7.5

Keywords

setuphadr SSL, The user credentials are incorrect, hadr ssl , KBA , BC-SYB-REP-SAP , Replication with SAP Suite / SAP BW , Problem

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