SAP Knowledge Base Article - Preview

3508760 - IAS email not received - Error : "Sending the email to the following server failed : smtpauth.mail.net.sap:587"

Symptom

  • Users of SAP Cloud Identity Services (IAS) are not receiving emails for activation, password reset, etc.

  • In the IAS Troubleshooting Log, the following error can be seen:
    • state="failed", action="sendMail", objectType="user", objectId="<email>", caller="<IAS User>", message="Sending the email to the following server failed : smtpauth.mail.net.sap:587", category="audit.configuration", mailSubject="<mail subject>", currentPoolSize="300", currentActiveThreads="1" 


Read more...

Environment

SAP Cloud Identity Services

Product

Identity Authentication 1.0

Keywords

self-registration, on-behalf registration, invitation, forgot password, locked password, reset password, deactivate TOTP device, email OTP code, send security alert, mail, template, Identity Authentication, Sending the email to the following server failed, IAS, sending the email, following server failed, sending, email, server, failed. , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.