SAP Knowledge Base Article - Public

3508780 - Autoflow is Triggered Twice For Same Condition

Symptom

Autoflow is triggered twice for same condition, e.g. change of status.

Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Resolution

The solution is to add an extra condition with Previous checkbox enabled for affected field e.g. Status in the autoflow, so that it won't trigger every time whenever there is a change in the entity. You can use the example below:

  • Status = XX AND
  • Status NE XX (Previous checkbox enabled)

Keywords

Autoflow, Trigger, Twice, Two, Duplicate, Email, Notification, Auto flow, workflow , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0