3508799 - How to collect SAML traces for Story troubleshooting

SAML traces need to be collected to troubleshoot blank/loading screen issues when creating/editing Story reports via Report Center.

SAP SuccessFactors HCM Suite

1. Access Report Center using Chrome or Edge
2. Click New
3. Select Report Story
4. The page will get stuck in a blank or loading screen

NOTE: SAML traces should not be collected when accessing the instance with Support Access. It must be collected while directly accessing the instance (user+password or SSO).

Make sure that the KBA 2912865 - [Main KBA] Unable to access Story reports - People Analytics has been followed. If the issue persists, collect SAML-traces:

1. Open SAML-tracer tab in Chrome or Edge
2. Login to SuccessFactors
3. Post login to SuccessFactors, open IAS URL in parallel tab
4. Navigate to Report Center
5. Open SAC URL in parallel tab (open a ticket to LOD-SF-ANA-SAC if you don't know what is the SAC URL)
6. Export the SAML trace

NOTE:

• If we can open SAC URL in parallel tab without any issue then it is Browser configuration issue.
• If we are not getting session for IAS URL then the LOD-SF-PLT-IAS team needs to check why there is no IAS session.
• If we are asked for login when we open SAC issue then it is IAS-SAC integration issue and this needs SAML-trace analysis and IAS admin access to check.

3508788 - How to set SAML tracer extension in the browser for Story troubleshooting

2912865 - [Main KBA] Unable to access Story reports - People Analytics

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