3508802 - Error when accessing the SAC URL in a parallel tab - Story troubleshooting

While troubleshooting blank/loading screen issues when creating/running Story reports via Report Center, you followed KBA 3508799 and encountered an error when accessing the SAC URL in a parallel tab.

The SAML trace shows the message: <StatusMessage>The digital signature of the received SAML2 message is invalid.</StatusMessage>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

1. Follow the KBA 3508799 - How to collect SAML traces for Story troubleshooting
2. When opening the SAC URL in a parallel tab, as described in the KBA, one of the errors below is displayed:

OR

The SAML trace shows the message: <StatusMessage>The digital signature of the received SAML2 message is invalid.</StatusMessage>

Wrong certificate set for SAP Analytics in IAS (IAS > Application and Resources > Application > SAP Analytics > SAML 2.0 Configuration > Signing Certificate).

It is not possible to fix the certificate manually, this needs to be do via update job. Please follow the steps below to fix it:

1. Customer needs to delete "SAP Analytics" application from IAS
2. Support team needs to execute the "Update IAS/IPS configuration for Stories in People Analytics" job, from Provisioning > Manage Scheduled Jobs

3508788 - How to set SAML tracer extension in the browser for Story troubleshooting

3508799 - How to collect SAML traces for Story troubleshooting

2912865 - [Main KBA] Unable to access Story reports - People Analytics

3291934 - Update IAS/IPS after Story Upgrade

The digital signature of the received SAML2 message is invalid, certificate, SAC, story, stories, blank screen, loading screen, people analytics, report center , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , LOD-SF-ANA-SAC-IAS , IAS configurations , Problem