Symptom
When trying to edit the offer detail form, users are coming across the following error: Unable to fetch Offer Detail template ID.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Job requisition
- Go to candidate and click take action -> offer -> offer approval
- Select an offer template and the error appears
Cause
- RBP permissions missing for the offer approval creator.
- Business rule assigned to select offer approval template based on criteria but user does not have permission for that particular template
Resolution
The Role-based permission for creating the offer detail template must be given to the user.
Add permission to the offer approval creator under Manage Permission Roles > General User Permission > Permission to create forms > Select the offer detail template, then you can create offer approval form with no error.
Keywords
RCM, Recruiting, RBP, permission, role, create, offer, offer approval, details, form, requisition, template, user, error , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
SAP Knowledge Base Article - Public