SAP Knowledge Base Article - Public

3508920 - "Unable to Fetch Offer details Template ID" error occured when creating offer approval - Recruiting Management

Symptom

When trying to edit the offer detail form, users are coming across the following error: Unable to fetch Offer Detail template ID.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Job requisition
  2. Go to candidate and click take action -> offer -> offer approval
  3. Select an offer template and the error appears

Cause

This might be happening due to RBP permissions missing for the offer approval creator. 

Resolution

The Role-based permission for creating the offer detail template must be given to the user.

Add permission to the offer approval creator under Manage Permission Roles > General User Permission > Permission to create forms > Select the offer detail template, then you can create offer approval form with no error.

Keywords

RCM, Recruiting, RBP, permission, role, create, offer, offer approval, details, form, requisition, template, user, error , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions