SAP Knowledge Base Article - Public

3508970 - "Onboarding 1.0" disappears from the Home dropdown list in the target instance after instance refresh - Onboarding 1.0

Symptom

Post instance refresh, "Onboarding 1.0" disappears from the Home dropdown list in the target instance.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Instance Refresh was completed from source instance to target instance
  2. Login to target instance
  3. Click "Home" drop down list
  4. The "Onboarding 1.0" tab disappears

Cause

The broken integration between BizX and Onboarding 1.0.

Resolution

Step 1: Reset the integration in Provisioning

  1. Go to Provisioning > Company settings
  2. Disable and re-enable the Onboarding 1.0 application


Step 2: Re-configure the BizX_Connection in Superadmin

  1. Go to Superadmin> Feature > BizX_Connection
  2. Deactivate it and change the Data Center API URL to the correct one (If the instance is in DC4/68 Production, the Data Center API URL must be in DC4/68 Production)
  3. Activate it

Note: If you cannot access Provisioning or Superadmin, please create a ticket to LOD-SF-OBD component. The support team will help you completing the configuration.


Step 3: Check permissions in BizX

Make sure that the user has all necessary permissions of Onboarding 1.0 as per Role-Based Permissions for Onboarding 1.0 | SAP Help Portal.

Keywords

Onboarding 1.0, IRT Refresh, Data Center API URL, Integration , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions