SAP Knowledge Base Article - Public

3508992 - Error Copying Business Partner in SAP S/4HANA Cloud Public Edition

Symptom

  • The error "Customer ##1, sales area """" "" "": Partner ##1, role XX entered multiple times" is encountered while copying a business partner in the BP Fiori apps for example in the Manage Business Partner Master Data or Manage Customer Master Data app's.
  • The error "Customer, Supplier, Personnel Number, Contact Pers Plausibility check failed"  is encountered while copying a business partner in the BP Fiori apps for example in the Manage Business Partner Master Data, Manage Customer Master Data or Manage Supplier Master Data app's.

Environment

 SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open a business partner in the Manage Business Partner Master Data app.
  2. Press the copy button.
  3. Change some details, for example the name or address details.
  4. Press save
  5. An error appears, for example "Customer ##1, sales area 1010 10 00 : Partner ##1, role SH entered multiple times" or "Customer, Supplier, Personnel Number, Contact Pers Plausibility check failed" is raised.

Cause

When using the copy feature with a business partner which has more partner functions than the default values for the partner determination procedure of the customer or supplier account group the system will copy them as blank and they must be entered before saving the copied BP. For example if a BP has an SE partner function and it's used to copy a new BP then a value needs to be entered into the copied SE partner function or if a BP which is copied has multiples of the same partner function like SH then the new BP needs to have a value entered for those.

Resolution

A Hotfix will be included with HFC05 along with feature update 2408.1, scheduled for release on 19.09.2024. For further details, refer to SAP note 3492591 - SAP S/4HANA Cloud 2408 and SAP Marketing Cloud 2408 - Patch Collection Information Note.

This Hotfix ensures that when copying a sales area, the newly created sales area is always set with the default partner functions. The initial or default values of the set partner schema are always used. The partner functions from the source partner do not influence the copying process. Only the functions stored in the partner schema are assigned to the target partner and may need to be supplemented if necessary.


Workaround

  1. Open the Sales Area data for the new BP which was created via the copy function.
  2. Enter values for the additional partner functions like SE or SH.

See Also

  • 3451044 - Resetting Partner Functions to Default During Sales Area Copy
  • 3509732 - Partner Functions not Reset to Default During Sales Area Copy

Keywords

S4_PC, S4_1C, S/4HANA Cloud, SAP S/4HANA Cloud Public Edition, 3451044, Customer ##1, sales area XXXX XX XX : Partner ##1, role XX entered multiple times, Customer, Supplier, Personnel Number, Contact Pers Plausibility check failed, 2408 , KBA , LO-MD-BP , Business Partners , LO-MD-FIO-BP , Fiori UI for Business Partner , LO-MD-FIO-VM , Fiori UI for Vendor Master , LO-MD-FIO-CM-2CL , Fiori UI for Customer Master for Public Cloud , LO-MD-FIO-BP-2CL , Fiori UI for Business Partner for Public Cloud , LO-MD-BP-2CL , Business Partners for Public Cloud , LO-MD-FIO-CM , Fiori UI for Customer Master , How To

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions