3509202 - SAP Datasphere (DS) - What is supported and what is consulting

Symptom

This KBA discusses specific SAP Datasphere (DS) topics that are considered Consulting, which can be further handled through SAP consulting services or external consulting services.

Those cases as well How-To questions should not be raised via a support case
For general guideline of what SAP supports, see SAP Note 2706322 - What is Support – What is Consulting: Cloud Solutions
For SAP documentation on DS, refer to SAP Help Portal - SAP Datasphere

Environment

SAP Datasphere

Cause

Consulting is defined as a complex question seeking recommendations or solutions that requires high effort to provide an answer, which is usually not applicable to all customers. In addition to that it is advisable to first investigate the issue in question using available resources such as the Help Portal or search engines.

Resolution

For Consulting or How To inquiries you can contact following channels:

SAP Community - The SAP Datasphere Community is the preferred channel for such topics. This is a free resource where you can leverage the knowledge and experience of other SAP Datasphere Developers and Administrators like you. You can find 100’s of Blogs on various Datasphere topics and you can seek answers to your questions by posting in the Q&A section. More details on the SAP Community can be found in KBA 2973358 - SAP Community: Preferred Support Channel for How-To Questions.
Expertise on Demand – if your customer has a premium support contract with SAP e.g. Max Attention or higher, then you can avail of additional support services for Consulting type queries. These services are delivered via the SAP Center of Expertise (CoE) and not via the Support organization. To avail of these services, contact your SAP TQM.
SAP Consulting - – to engage with SAP Consulting, reach out to your SAP Account Manager (KBA 262344 - Who is the SAP Account Manager/Executive for my company?)
External consulting services

The following are examples which could be considered consulting:

Consulting Topic	Alternative Knowledge Sources
Questions regarding API connectivity from third party system	Refer to SAP Community Refer to Help Portal Refer to third party documentation
Best practices regarding connectivity / user management / data integration / transport / modeling	Refer to SAP Community Refer to Help Portal - Preparing Connectivity for Connections Refer to Help Portal - Managing Users and Roles Refer to Help Portal - Managing and Monitoring Data Integration Refer to Help Portal - Transporting Content Between Tenants Refer to Help Portal - Acquiring, Preparing, and Modeling Data with SAP Datasphere
Asking remodeling to improve the performance	Refer to SAP Community Refer to Support Content Wiki (we are continuously improving our troubleshooting contents)
Licensing questions	KBA 2626344 - Who is the SAP Account Manager for my company? Refer to Help Portal - Managing Licenses
Questions regarding feature request such as: Is my request accepted or in the pipeline? When is my request going to be released? When is the deployment date of the Wave?	Refer to SAP Road Map Explorer Refer to What's new in SAP Datasphere for the new features Refer to All Improvement Request Lists - Customer Influence (sap.com) Or get in touch with your CSP to get updates on this feature enhancement

Support Issues

There is an error or bug in the software
Problems occur, when following SAP recommendation
Problems occur, when applying SAP Note or KBA
Missing or wrong/unexpected data
Standard product functions have incorrect or missing documentation

For Support issues feel free to raise a Case. When creating a Case, make sure that you follow the recommendation from KBA 2854764 to ensure SAP can get a solution to you in the shortest possible time.

Keywords

consulting, how to system, api, space, modeling, api, connect, connectivity , KBA , DS , SAP Datasphere , How To

Product

SAP Datasphere all versions