3509202 - SAP Datasphere - What is supported and what is consulting?

Symptom

This KBA discusses specific SAP Datasphere (DS) topics that are considered Consulting and Services, which can be further handled through SAP consulting services or external consulting services.

Those cases as well How-To questions should not be raised via a support case
For general guideline of what SAP supports, see SAP Note 2626344 - What is Support – What is Consulting: Cloud Solutions
Continuous quality checks (CQCs) from SAP, connect you with a SAP Expert. Our experts analyze your system and/or situation based on real life data from your systems or solution. Depending on the topic, you might be contacted to provide more information that will be part of the analysis. After each service, you receive a service report with an executive summary, findings and a detailed action plan to mitigate risks or improve your situation.
For SAP documentation on DS, refer to SAP Help Portal - SAP Datasphere

Environment

SAP Datasphere

Cause

Consulting is defined as a tailored assistance seeking recommendations or solutions for a particular customer, considering its needs and requirements, often with high complexity.

Continuous quality checks (CQCs) from SAP, connect you with a SAP Expert. Our experts analyze your system and/or situation based on real life data from your systems or solution. Depending on the topic, you might be contacted to provide more information that will be part of the analysis. After each service, you receive a service report with an executive summary, findings and a detailed action plan to mitigate risks or improve your situation.

Resolution

For Consulting or How To inquiries you can contact following channels:

SAP Community - The SAP Datasphere Community is the preferred channel for such topics. This is a free resource where you can leverage the knowledge and experience of other SAP Datasphere Developers and Administrators like you. You can find 100’s of Blogs on various Datasphere topics and you can seek answers to your questions by posting in the Q&A section. More details on the SAP Community can be found in KBA 2973358 - SAP Community: Preferred Support Channel for How-To Questions
Expertise on Demand / Consulting – to engage with SAP Consulting, reach out to your SAP Account Manager (KBA 2626344 - Who is the SAP Account Manager/Executive for my company?)
External consulting services

The following are examples which could be considered consulting:

Consulting Topic	Alternative Knowledge Sources
Questions regarding API connectivity from third party system	Refer to SAP Community Refer to Help Portal Refer to third party documentation
Best practices regarding connectivity / user management / data integration / transport / modeling	Refer to SAP Community Refer to Help Portal - Preparing Connectivity for Connections Refer to Help Portal - Managing Users and Roles Refer to Help Portal - Managing and Monitoring Data Integration Refer to Help Portal - Transporting Content Between Tenants Refer to Help Portal - Acquiring, Preparing, and Modeling Data with SAP Datasphere
Asking remodeling to improve the performance	Refer to SAP Community Refer to Support Content Wiki (we are continuously improving our troubleshooting contents)
Licensing questions	KBA 2626344 - Who is the SAP Account Manager for my company? Refer to Help Portal - Managing Licenses
Questions regarding feature request such as: Is my request accepted or in the pipeline? When is my request going to be released? When is the deployment date of the Wave?	Refer to SAP Road Map Explorer Refer to What's new in SAP Datasphere for the new features Refer to All Improvement Request Lists - Customer Influence (sap.com) Or get in touch with your CSP to get updates on this feature enhancement

Services: Continuous quality checks (CQCs) from SAP

General Information
Continuous quality checks (CQCs) from SAP, connect you with a SAP Expert. Our experts analyze your system and/or situation based on real life data from your systems or solution. Depending on the topic, you might be contacted to provide more information that will be part of the analysis. After each service, you receive a service report with an executive summary, findings and a detailed action plan to mitigate risks or improve your situation.
Available CQC for SAP Business Data Cloud (Solution area Data & Analytics)
- CQC Going Live Support for SAP Analytics Cloud
  - When to use: This CQC can be used prior to the deployment of your solution to validate the solutions configuration and ensure a smooth go-live. Or you can use this CQC when you are already live, as a health check on your solution.
- CQC BPPO for SAP Analytics Cloud
  - When to use: The continuous quality check for SAP Business Process Performance Optimization analyzes and optimizes the performance of business processes.
- CQC Deployment Readiness for SAP Datasphere (SAP Business Data Cloud)
  - When to use: designed to support the initial deployment of SAP Datasphere and identify potential risks, issues, or concerns prior to the run phase.
- CQC Solution Optimization for SAP Datasphere (SAP Business Data Cloud)
  - When to use: solution optimization for SAP Datasphere analyzes your SAP Datasphere tenant in detail to identify potential risks, issues, or concerns around your SAC tenant
How to request a CQC service?
- For latest on this, please refer to the the SAP support portal Continuous Quality Check & Improvement Services section.
  Remote Services can be requested via the Get Support(opens in new tab) application in SAP for Me (SAP Note 1296527(opens in new tab)).
  When submitting your request, select 'Product' Continuous Quality Check & Improvement Services and in 'Product function' choose either:
  
  Service Request for a Cloud Solution
  Service Request for an On-Premise Solution
  
  If you need assistance to submit your request, you may contact your local Customer Interaction Center (CIC)

Support Issues

There is an error or bug in the software
Problems occur, when following SAP recommendation
Problems occur, when applying SAP Note or KBA
Missing or wrong/unexpected data
Standard product functions have incorrect or missing documentation

For Support issues feel free to raise a Case. When creating a Case, make sure that you follow the recommendation from KBA 2854764 to ensure SAP can get a solution to you in the shortest possible time.

Keywords

consulting, how to system, api, space, modeling, api, connect, connectivity, how to , KBA , DS , SAP Datasphere , How To

Product

SAP Datasphere all versions