SAP Knowledge Base Article - Preview

3509250 - Connections to SAP Cloud Integration suddenly failing with 401 errors without changes in configuration

Symptom

  • When sending messages to SAP Cloud Integration using user credential based authentication, it responds with HTTP 401 response code.
  • The issue starts suddenly in a scenario that was previously working and no configuration changes have been made.
  • When checking the Cloud Integration tenant logs according to the blog Troubleshooting HTTP errors in SAP Cloud Integration - SAP Community, the following entry is found:
    #ERROR#com.sap.security.um.provider.trust.internal.HttpUtil##[...]#na#na#na#na#Request for BASIC authentication failed with response code 401 by: [accounts.sap.com], due to: [USER_TIMESTAMP_INACTIVE]


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Environment

  • SAP Cloud Integration
  • SAP Integration Suite

Product

Cloud Integration all versions ; SAP Integration Suite all versions

Keywords

SAP Cloud Integration, SAP Integration Suite, SAP Cloud Platform Integration, Cloud Platform Integration, SAP CPI, CPI, SCPI, HCI, SAP HCI, tenant, iflow, integration flow, suddenly, 401, user, credential, basic authentication, USER_TIMESTAMP_INACTIVE, com.sap.security.um.provider.trust.internal.HttpUtil , KBA , LOD-HCI-PI-OPS , Cloud Operations , Problem

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