SAP Knowledge Base Article - Public

3509323 - Manager Banner Image: Alternative Text message not displaying in Mobile App

Symptom

You configured the Alternative text in the Manager Banner Image tool under Mobile Portrait section but the text doesn't appear in your Successfactors Mobile App.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Access the SAP SuccessFactors Mobile App
  2. Check the banner Image
  3. Alternative text cannot be seen by any means.

Cause

Expected by system design.

Resolution

It was confirmed by engineering team that the Alternative Text is not used in any way in the native iOS and Android apps. It is only used if you look at the website on your mobile phone.

Keywords

mobile, app, alternative text, appear, not appearing, not working, banner, banner image, manage banner image , KBA , LOD-SF-PLT-MOB , Mobile Issues , Product Enhancement

Product

SAP SuccessFactors HCM Core 2405