3509358 - SAP Task Center - Some users have tasks and some users does not have tasks - Business Process Automation (BPA)

• Some users get task from Task Center and some users do not get task from Task Center
  • For other end users, Task Center couldn't fetch any data and the Task Center tile count is showing as zero without any issues
  • The users have verified all the security roles, authorizations and able to see the work items in Business Process Automation (BPA), and in My Inbox
    • The work items or task can be seen
    • Only in Task Center that the other users cannot see the task.
  • The user or admin teams have tried clearing the cache of Task Center without success
    • Users have tried with Task Center parameter or option "tc.enabled=true" property in the Business Process Automation (BPA) in the destinations by removing and adding this 'tc.enabled=true' again

  • Launching Task Center via Build Process Automation (BPA)

    • Task Center

      • SAP Build Process Automation

        • Shows multiple forms (Ex: Approval Form) with Actions Open In App

    • The Task Center Administration Service Status shows

          - Config - Status OK
          - Initial - Status OK
          - Meta - Status OK
          - Delta - Status OK

• Why are there discrepancies between users?  Why can some users see task and others couldn't without errors?

SAP Business Technology Platform (BTP) - Cloud version

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