SAP Knowledge Base Article - Public

3509381 - 000-002-ERROR occurs when trying to access Job Requisition Change History - Recruiting Management

Symptom

Error within Recruiting Module when trying to access the Audit History for requisition:

The system may have experienced some difficulty in processing your request. Please try again.
If the problem persists, please contact client support and provide the event code and the server timestamp below.

000-002-ERROR     timestamp     Release build xxx

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Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Open a job requisition.
  2. Click on "i" icon on top right side of the page.
  3. An error occurred.

Cause

The Route Form feature was used on the affected Job Requisition.

Resolution

Route form, Modify Form Route Map and its features are not supported for Recruiting forms.

Using these tools for recruiting forms can lead to data corruption and SAP will not offer support to resolve these inconsistencies.

More information regarding this feature can be found in the following Knowledge Base Article: 2351811

See Also

2351811 - Can I Route Recruiting Forms Using Route Form From Admin Center? - Recruiting Management

Keywords

RCM, Recruiting, requisition, audit log, change, history, form, route, document, error, 000-002-ERROR , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions