3509402 - Error 'Failed To Create Appointment' Via Data Import and Export Tool

Symptom

Error to import appointments via data import tool: 'Failed to create appointment'.

Environment

SAP Service Cloud v2
SAP Sales Cloud v2

Cause

It was inserted the display id instead of technical id for a field, for example Account_Account Technical ID, Owner_Owner Technical ID or Sales Organization_Sales Organization Technical ID.

Resolution

Please input the correct technical ID for fields with label "Technical ID" and re import the file. You can get the technical ID from an export of that record.

Keywords

Appointment, Data Import, Create, Failed to create appointment , KBA , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0