Symptom
• The "Internal Job History" portlet under the Employee Profile is blank and displays "No data" when it should be showing values.
• This issue may arise with either newly imported data or with information that was recorded earlier in the system.
Environment
- SAP SuccessFactors Employee Central
- SAP SuccessFactors HCM Suite
Reproducing the Issue
Optional (import new value):
- Go to "Import Extended User Information".
- Select "Background Information".
- Download a fresh template.
- Prepare the import file.
- Choose the file.
- Specify the additional file options.
- Click on "Import Extended User Data File".
- Confirm that the import completed without any errors.
Validate the issue on the profile:
- Go to the Employee File and check "Internal Job History"
- Open the affected employee's profile.
- Check the Internal Job History portlet under the Talent Profile.
- The imported information is not visible, and
- The portlet displays "No data".
Cause
The condition(s) specified in the Internal Job History rule are not being met.
Resolution
- Go to "Configure People Profile"
- Under Talent Profile --> Internal Job History, check which rule is selected.
- Inside the Configure Business Rules, check the rule conditions and make the necessary corrections.
- For example, if you modify the condition to be more generic, such as setting "Job Information" is not equal to "null", it will resolve the issue.
See Also
- Configuring the Internal Job History Block | SAP Help Portal
- 2492924 - Synchronization of Multiple Changes Between Job Information History and Internal Job History Portlet - SuccessFactors Employee Central - SAP for Me
- 3470161 - Internal Job History - Block Description is not available - Employee Central - SAP for Me
- 2988304 - Internal Job History block showing blank or not loading - SAP for Me
- 3282512 - Internal Job History Portlet is not filtered by the rule - SAP for Me
Keywords
Internal Job History, Portlet, No data, Import, Extended User Information, Background Information, Configure People Profile, Configure Business Rules, Job Information, null. , KBA , LOD-SF-EP-IJH , Internal Job History , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem