3509552 - Internal Job History Portlet Not Displaying Imported Data in Employee Profile [Employee Central]

• The "Internal Job History" portlet under the Employee Profile is blank and displays "No data" when it should be showing values.
• This issue may arise with either newly imported data or with information that was recorded earlier in the system.

• Sap SuccessFactors
• Employee Central / Employee Profile
• Internal Job History

• Optional (import new value):
• 1. Go to "Import Extended User Information".
  2. Select "Background Information".
  3. Download a fresh template.
  4. Prepare the import file.
  5. Choose the file.
  6. Specify the additional file options.
  7. Click on "Import Extended User Data File".
  8. Confirm that the import completed without any errors.

• Employee Profile Portlet

1. 1. Go to the Employee File and check "Internal Job History"
   2. Open the affected employee's profile.
   3. Check the Internal Job History portlet under the Talent Profile.
   4. The imported information is not visible, and
   5. the portlet displays "No data".

• This is a Configuration Issue:
• The condition(s) specified in the Internal Job History rule are not being met.

• 1. Go to "Configure People Profile"
  • Under Talent Profile --> Internal Job History, check which rule is selected.
• 2. Inside the Configure Business Rules, check the rule conditions and make the necessary corrections.
  • For example, if you modify the condition to be more generic, such as setting "Job Information" is not equal to "null", it will resolve the issue.

• Handbook
  • Configuring the Internal Job History Block | SAP Help Portal 
• Other useful KBA
  • 2257064 - Employee Central - Business Rule Execution Log - SAP for Me
  • 3364701 - [INTERNAL] People Profile – Module/Team Portlet Ownership - SAP for Me
  • 2492924 - Synchronization of Multiple Changes Between Job Information History and Internal Job History Portlet - SuccessFactors Employee Central - SAP for Me
  • 3470161 - Internal Job History - Block Description is not available - Employee Central - SAP for Me
  • 2988304 - Internal Job History block showing blank or not loading - SAP for Me
  • 3282512 - Internal Job History Portlet is not filtered by the rule - SAP for Me

SAP SuccessFactors, Internal Job History, Portlet, No data, Import, Extended User Information, Background Information, Configure People Profile, Configure Business Rules, Job Information, null. , KBA , LOD-SF-EP-IJH , Internal Job History , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Platform all versions