SAP Knowledge Base Article - Preview

3509690 - Contact Received Abandoned Cart Email After Purchase

Symptom

A contact received an email from your abandoned cart automation program, event though they had a purchase event.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys Customer Engagement all versions

Keywords

Purchase, Abandoned Cart  , KBA , CEC-EMA-AUT , Automation , How To

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