3509735 - Instance Refresh Reverted, Error: PROVISIONING_ACTIVITY_FAILED

Customer tried to refresh via Instance Refresh Tool (IRT) but it was reverted with the error code: PROVISIONING_ACTIVITY_FAILED

Please, note that this issue is caused by the Check tool triggering lots of jobs at the same time, consuming nearly all server resources of the queue. As a result, IR Job tend to start with quite a delay causing the IRT to be reverted.

Customer can try again after a while. Please, proceed with the defined according to the result of the second tentative for IR:

• If it went successful - then no further actions are needed.
• In case the issue happens again (since it sporadic and happens intermittently in case of huge job load in specific job queue) - please, raise a ticket under the component LOD-SF-PLT-IRT, and attached the two log errors.
  • To download the log file, click the ellipses button under the Action column for the corresponding refresh request, and then click "Download Log".
  • If your refresh is urgent, download the attached refresh form in KBA 2791468 to proceed with a manual refresh while the RCA is been completed by Engineering on the failed or reverted status of the refresh.

2812823 - Instance Refresh Tool - Status Information - Completed with warning - Full List

2791468 - Instance Refresh Tool for BizX & LMS | Must-Know Guide & FAQ - this document contains the initial information for a IRT, including limitations, warnings, considerations post-refresh and an extended FAQ session (frequently asked questions)

Instance refresh, IRT, reverted, error, PROVISIONING_ACTIVITY_FAILED, instance refresh reverted, LOD-SF-PLT-IRT, , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Known Error