SAP Knowledge Base Article - Preview

3509897 - Difference Between Reported On And Created On Fields In Tickets

Symptom

You want to know the difference between the Reported On and Created On fields in Service Request Ticket for Manual data entry source as you sometimes notice some noticeable difference in timings in these fields.


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Environment

SAP Cloud for Customer core applications

Product

SAP Cloud for Customer core applications all versions

Keywords

Difference , Reported on , Created On , Time , Timestamp , Source , Manual , Calculate , KBA , LOD-CRM-SRP , Service Request Processing , How To

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