SAP Knowledge Base Article - Public

3510019 - Time out error occurred while saving address daata in the Customer Master Data APP

Symptom

In the APP Manage Customer Master Data: Communication error when updating address:

  • Communication error
  • SSO connection error Time out

Environment

S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Go to Manage Customer Master.
  2. Open customer xxxxx.
  3. Click on Edit.
  4. Make some change eg. change some values in address.
  5. Click on Save.
  6. Time out occurred.

 

Cause

Multiple addresses are linked to the customer.

 

Resolution

  1. Open APP Manage Customer Master Data
  2. Choose customer
  3. Address Details & edit
  4. Select unused addresses & delete

OR

  1. Open APP Maintain Business Partner
  2. Choose Business Partner & edit
  3. Remove additional addresses & save

See Also

Multiple Address

Keywords

addresses, mulitple addresses, timeout, customer, master, business partner , KBA , LO-MD-BP-CM-2CL , Customer Master for Public Cloud , Problem

Product

SAP S/4HANA Cloud Public Edition 2408