Symptom
Guided Selling filter in pie chart does apply to other pie chart filters.
Environment
SAP Sales Cloud Version 2
Reproducing the Issue
- Open left menu.
- Navigate to Guided Selling view.
- Choose all opportunities query.
- Select Pie chart view.
- Notice the field expected value, for example, is X%.
- In the status pie chart, select "In process" value.
- Notice the pie chart data for expected value or other pie charts does not change.
Cause
The KPI charts are meant to be a filtering mechanism and are only available for filtering based on the current query. The charts do not update based on what is selected on the KPI card.
Resolution
This is currently system behavior. As an alternative, you can raise an idea in the Influence Portal under the following link: https://influence.sap.com/go/sales_service_v2_esm
The Customer Influence portal is the proper channel for requirements of changes in the system behavior. There, other customers can also vote for the idea and depending on the demand from the customer community, and feasibility the developers will evaluate and plan accordingly for a possible implementation of this request.
Keywords
Pie chart, Opportunity, Guided selling, Filter , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , How To