SAP Knowledge Base Article - Public

3510210 - Error In Groupware Integration ISS-084: Values XXX for GraphUserId Settings Lead to Identity Duplication for Some Employees

Symptom

Cannot set up connection in groupware integration: Error: ISS-084: Values XXX for GraphUserId settings lead to identity duplication for some employees.

Environment

  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Reproducing the Issue

  1. Go to Settings and enter All settings.
  2. Navigate to Groupware view.
  3. Go to My Sync Status.
  4. Under email configuration, click on Change button.

Cause

The affected user is already provisioned in a different tenant, because of which when the user tries to authenticate/provision in the current tenant there is an error. Kindly note, a user with same e-mail ID cannot get provisioned in multiple tenants.

Resolution

Please remove/deprovision the user from all the other tenants, which will make the user unique to the tenant you are trying to configure currently.

In case you no longer have access to the other tenant, please open a case with SAP support team.

Keywords

Groupware, Outlook, Sync, GraphUserId, ISS-084, E-mail, Email, Provision , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0