SAP Knowledge Base Article - Preview

3510210 - Groupware Error: "ISS-084: Values (UUID CODE) for settings GraphUserId are causing a duplication of the identity for some employees"

Symptom

When attempting to set up a connection in the Groupware Integration, the error shows up: "ISS-084: Values (UUID CODE) for settings GraphUserId are causing a duplication of the identity for some employees"


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Environment

  • SAP Cloud for Customer
  • SAP Sales Cloud V2
  • SAP Service Cloud V2

Product

SAP Cloud for Customer core applications all versions ; SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

Groupware, Outlook, Sync, GraphUserId, ISS-084, E-mail, Email, Provision , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

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