3510839 - Sales Order Invoice Request is Created with Processed Status

You have released a sales order as well as the outbound delivery of the order, but you find the sales order invoice request is created with Processed status. You are not able to further invoice the sales order.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Requests view.
3. Search the sales order ABC, you find the sales order invoice request ABC is with status Processed. You are not able to further invoice it.

ABC represents the ID of the sales order.

Once the outbound delivery is released, system will create outbound delivery invoice request as the base of the invoice.

The sales order invoice requests is not the base of invoice. Once a sales order is released, system automatically creates the sales order invoice request with processed status, it stores the pricing information of the sales order and will be used when creating customer invoice. System determines the pricing details from sales order invoice request and determine the delivery quantity information from outbound delivery invoice request.

This is the current designed behavior.

For Product Delivery-based item, please invoice the outbound delivery invoice request to create customer invoice.

sales order invoice request; outbound delivery invoice request; product delivery-based; invoice request; processed. , KBA , SRD-CRM-INV , Customer Invoicing , Problem