Symptom
- Implementation Partner run the I-9 Migration report to bring I-9 reverifications from 1.0 to 2.0. After running, the report is stuck at 20% for several days and does not go past that percent for progress.
- Run the I-9 Migration Report in Superadmin (Onboarding backend), but get stuck and does not progress to 100%
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Go to Super Admin Home Accounts
- Find your ONB Account
- In the Form I-9 Audit Trail Data Migration
- See that the report is stuck at 20%
Cause
The migration job was interrupted and was never restarted.
Resolution
A script execution is required to fix the data in the backend.
FOR LIVE CUSTOMER AND IMPLEMENTATION PARTNER
- If you come across the same issue, please log a support ticket with the Subject: KBA 3511164 - I-9 Migration Report getting stuck at a certain percentage - Onboarding 1.0
- Component: LOD-SF-OBD-I9
- Provide customer approval for script execution to fix the data.
NOTE: Post the script, I9Audittrail migration job rerun is required to complete the i9reverification data migration.
FOR CLOUD PRODUCT SUPPORT
- Please refer to the internal note for the sample script
Keywords
I-9 Data Migration, I9AuditTrail, I9AuditTrailMigrationTask, I9AuditTrailMigrationResultReportAsyncTask, I-9 Migration, I9 Reverification, I9, US I9, Migration, I9 Reverification Migration, Onboarding 1.0, Onboarding, OBD, OBX, ONB1, ONB2 , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem
Product
SAP SuccessFactors Onboarding 2405