SAP Knowledge Base Article - Public

3511164 - I-9 Migration Report getting stuck at a certain percentage - Onboarding 1.0

Symptom

  • Implementation Partner run the I-9 Migration report to bring I-9 reverifications from 1.0 to 2.0. After running, the report is stuck at 20% for several days and does not go past that percent for progress.
  • Run the I-9 Migration Report in Superadmin (Onboarding backend), but get stuck and does not progress to 100%

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Go to Super Admin  Home  Accounts 
  2. Find your ONB Account
  3. In the Form I-9 Audit Trail Data Migration
  4. See that the report is stuck at 20%

Cause

The migration job was interrupted and was never restarted. 

Resolution

A script execution is required to fix the data in the backend.

FOR LIVE CUSTOMER AND IMPLEMENTATION PARTNER

  • If you come across the same issue, please log a support ticket with the Subject: KBA 3511164 - I-9 Migration Report getting stuck at a certain percentage - Onboarding 1.0
  • Component: LOD-SF-OBD-I9
  • Provide customer approval for script execution to fix the data.

NOTE: Post the script, I9Audittrail migration job rerun is required to complete the i9reverification data migration.

FOR CLOUD PRODUCT SUPPORT

  • Please refer to the internal note for the sample script

Keywords

I-9 Data Migration, I9AuditTrail, I9AuditTrailMigrationTask, I9AuditTrailMigrationResultReportAsyncTask, I-9 Migration, I9 Reverification, I9, US I9, Migration, I9 Reverification Migration, Onboarding 1.0, Onboarding, OBD, OBX, ONB1, ONB2 , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding 2405