SAP Knowledge Base Article - Public

3511175 - The link for Account in the Sales Quote's header opens a Contact

Symptom

When clicking the Account within the Sales Quote header, it opens a Contact, not an Individual Customer. 

Environment

SAP Cloud for Customer 

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Go to Sales Quotes view.
  3. Open any Sales Quote.
  4. Click the Account in header. 
  5. It will open a Contact, instead of an Individual Customer.

Cause

If an instance has several roles and if dynamic navigation is in place, the navigation prefers the contact-role over the customer-role. This is also applicable for others objects, e.g. Leads, Opportunities, etc. 

Resolution

This is a known limitation which cannot be fixed easily.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

Keywords

Link , Contact , Individual Customer , Account , Customer , Wrong , Navigation  , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-OPP , Opportunity Management , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2408