SAP Knowledge Base Article - Public

3511304 - Receive Error in Rehire Verification - Onboarding

Symptom

  • Click Proceed as New Hire receive "An error occurred. Please Contact your system administrator."
  • New Hire receive error in PDC step, NHDR step "BpeUserTaskID Error"  
  • "Cannot complete a suspended task" error seen in backend

Environment

SAP SuccessFactors Onboarding

Cause

Purge Onboarding Data job available in Provisioning is scheduled to run daily. Each time the job runs it suspends all active BPE tasks leading to error on UI.

 

Resolution

  1. Navigate to Provisioning
  2. Manage Scheduled Jobs
  3. Search job type: Purge Onboarding Data
  4. Cancel the job
  5. Update process flows
  6. Restart onboarding for affected candidates

Keywords

BpeUserTaskID, Cannot complete a suspended task, Purge Onboarding Data, An error occurred, 8a880f7acefe0ebeb404b20dd289712588200b5c, rehire, new hire , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2405