SAP Knowledge Base Article - Public

3511330 - Candidate cannot see trash icon in bank info portlet in PDC - Onboarding

Symptom

Candidate cannot see trash icon in Bank information portlet in "Personal Data Collection" step.

Environment

SAP SuccessFactors Onboarding

Cause

The data about bank information has been stored in the database. 

Resolution

The trash icon is not visible when there is data stored in the database.

It will appear if there is no data, allowing the user to delete it from the UI before saving it to the database.

Once data, such as bank information, has been saved to the database, it cannot be visible.

Keywords

bankinfo, trash icon, delete, UI, remove, personal data collection , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions