Symptom
Candidate cannot see trash icon in Bank information portlet in "Personal Data Collection" step.
Environment
SAP SuccessFactors Onboarding
Cause
The data about bank information has been stored in the database.
Resolution
The trash icon is not visible when there is data stored in the database.
It will appear if there is no data, allowing the user to delete it from the UI before saving it to the database.
Once data, such as bank information, has been saved to the database, it cannot be visible.
Keywords
bankinfo, trash icon, delete, UI, remove, personal data collection , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public