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SAP Knowledge Base Article - PreviewSymptom
- SAP Cloud ALM does not create new external tickets for a metric, even if the older tickets have been closed.
- SAP Cloud ALM Alerts remain open even though external tickets have been closed.
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Environment
- SAP Cloud ALM
- External ticketing software
Product
SAP Cloud ALM 1.0
Keywords
how to close event situation, IEP, state, open , KBA , SV-CLM-OP-IEP , Intelligent Event Processing in SAP Cloud ALM , Problem
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