Symptom
The New Learning Experience provides changes/updates to the home page in the 2H 2023 release. This KBA will provide further information on this topic, as well an FAQ section.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Resolution
Managing:
Limitations/Expected Behaviors:
Note: The information provided in this section are either expected behavior or limitations of the current version of the system. To change any limitation or expected behavior, please follow the enhancement request process along with monitoring the latest What's New Viewer and Roadmap.
Home Page:
- The Home Page feature toggle is sticky and will remember the current users preference. If New Learning Experience switch default setting: is set to off, this will be the display for Users upon first login. If they have already toggled the feature on changing this setting will not overwrite the Users preference.
- The following will not be present:
- Optional Surveys (Surveys which are required for item completion will show on the new home page. Only Course Feedback surveys impact item completion.)
- Follow-Up Surveys
- *Assignments that aren't self-assigned and required checkbox isn't enabled (Optional Items will not display) - As of the 1H 2024 release, optional assignments will now show that are not part of a curriculum
- *Custom Pages - These show up in the dropdown menu as of 1H 2024 release but navigate to the Legacy page
- *Custom Tiles - As of the 1H 2024 release, Custom Cards are added
- To Do section with Approvals
- Optional items that are part of curriculum won't be displayed on the ILX learning page.
- Featured tile (there's a flag filter in Enhanced Search page to filter by "Featured", "New" and "Revised" items).
- The "Launch Proxy" action (Learning Administration > People > Users > Actions) will display the legacy Learning home page, even with the "New Learning Experience" toggle on for the user being proxied.
- The Delegation option is not available on the new experience yet but there are plans to take care of it in future.
- The banner image and text are differently displayed when the window size is decreased. With the smaller window, the image is displayed above and the text below it.
- All sections such as Required Learning, Important Learning, etc. will only show up to 8 cards. The View All option must be used to see more.
- The onlineContentEarlyLaunchWarningThrehold configuration is not currently supported. There will be no early launch warning that users may be accustomed to.
- The item relaunch warning that appears when the item was completed in the past is currently not supported.
- Approved external training requests (external learning requests) aren't displayed on the New Learning Experience.
- The “Welcome to the New Learning Experience!” message is displayed when clicking the “i” icon (See New Learning Experience information), available on the top right corner of the page.
FAQ (Frequently Asked Questions)
More information can be seen here, select questions are placed in this knowledge base article.
Home Page:
- Why is the search text box not showing up?
- The user may not have the proper "Access Advanced Library Search" permission.
- Is the "learningPlanRequiredItemsDisplayThreshold" config honored? (found in Learning Administration -> System Administration -> Configuration -> System Configuration -> "USER LEARNING PLAN")
- As of the 2H 2024 release, this setting is now honored.
- This configuration applies to required item assignment types.
- Is the "learningPlanQualItemsAndRequirementsDisplayThreshold" config honored? (found in Learning Administration -> System Administration -> Configuration -> System Configuration -> "USER LEARNING PLAN")
- As of the 2H 2024 release, this setting is now honored.
- Why are items that are assigned with a Required Assignment Type but do not have a Required Date not shown in the Required Learning Section?
- This is expected if learningPlanRequiredItemsDisplayThreshold is configured. If it's set to null, all items that are Required will show but otherwise only the ones with a Required Date and Required Assignment Type. See Improvement Request link for this in the See Also section.
- Why are Course thumbnail images not appearing for Required Learning and Important Learning section when they appear for Invest in Myself section?
- Not showing images for Assignment Cards is by intentional system design that is based on User research.
- Is Priority supported in new home page?
- As of now, LMS engineering are not planning to add "Priority" function.
- What is the sort order for different sections?
- Required Learning: Entities are sorted in the reverse chronological order of Required Date. If it's a Class it uses the Start Date, then Assignment Date (if there is no Required Date), and then entities with no required date. For items with the same due date: (1) items within a curriculum are prioritized over free-floating items, (2) items belonging to different curricula will be sorted based on the Item ID, (3) items within the same curricula will be sorted based on the Item ID, and (4) free-floating items will be sorted based on the Item ID.
- Important Learning: The first priority is given to Manager assigned items, and then the Admin assigned items are shown. The order remains the same as Required Learning. i.e - Reverse chronological order of Required Date or Start Date.
- Invest in Myself: Any item that has a due date in the next 30 days appear first. After that, items appear in the order of your last interaction with them.
- Suggested for me: Admin suggestions are displayed first, followed by peer suggestions. Each type of suggestion is ordered by date of suggestion in reverse chronological order.
- Note: For all sections the maximum number of visible cards for the users are 8, if in the section contains more than 8 courses, click on "View All" to see all available cards.
- Can labels be modified?
- Please follow the instructions outlined in KBA 2913764
- Are users able to utilize the old/legacy home page if there are limitations on the New Home Page?
- Yes, users can toggle which view on the home page on the top right hand corner of the page. The default view can be controlled via the System Administration > Application Administration > Integrated Learning Settings.
- Why are users not able to see the New Learning Experience toggle?
- There are two common scenarios:
- The user is labeled as "external". If the user is integrated, meaning they access the system through HXM/BizX, the user's shopping account type must be set to "internal". Go to Learning Administration > People > Users > access the user record > Finance tab > change the Shopping Account Type field to Internal.
- The toggle is at the very top right hand corner and depending on how the Learning landing page is configured, users might have to scroll over to see the toggle. Go to System Administration > Application Administration > Landing Page Settings > Select the Settings option in the page. Modify the Screen display width to fit the the smallest resolution of the monitor's that your company utilizes.
- There are two common scenarios:
- What type of requests appear under Requests for me section in new learning home page?
-
Requests for me section includes the following requests:
- Completion verification request (For external training)
- E signature requests
- External training requests
- Approval for Internal class requests
- Approvals for any Internal Online training requests
- Task Observation request
- User account request
-
- Why do the bookmarks data differ from legacy landing page and new learning experience page?
- This is expected behavior. The legacy landing page only supports bookmarks for quick guides, collections and external links; whereas the new learning experience allows bookmarking for most entities. Thus, the view can be different.
- Can the banner be changed or customized?
- Banners were added in 1H 2024.
- Why is the Learning Administration option not displayed in Dashboards menu for some users?
- The user needs to be related with learning admin. Check KBA2533424 for detailed steps.
- Can Block Calendar functionality be modified and what Item Types can utilize it?
- Block Calendar functionality cannot be changed and it's only for Online, External, and Other Item Types.
- Can we change the color of the Overdue, Due Today, or similar location icons?
- The color of these components can't be change. These were orange on initial release and hardcoded to be more of a red color now.
- Is the 'Dismiss Section' button for Bookmarks and other sections sticky?
- No, in current design, sections will reappear even after dismissed when the page is refreshed/ users navigate away and back to homepage/ New Learning Experience toggle is turned off and on again. Please raise an enhancement request if you want this to be improved.
- Is it possible to change the section position or hide some sections on New Learning Homepage?
- The section positions are fixed and cannot be changed.
- Currently only Required Learning section can be hidden for specific User Groups or Organizations.
Please note that the hiding Required Learning section setting doesn't cascade from parent Organization to child organization.
Please find more detailed info in below guide:
Hiding the Required Learning Section for User Groups
Hiding the Required Learning Section for Organizations - Invest in Myself section will only appear if there is content to display.
See Also
An Improvement Request exists for the behavior of the learningPlanRequiredItemsDisplayThreshold: Align display behaviour between old and new learning experience
Keywords
new, learning, home, page, homepage, thumbnail, assignments, Required Learning, Important Learning, Invest in Myself, behavior, expected, limitations, faq, questions, 2h, 2023, release , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , How To