3511612 - New Learning Experience: Enhanced Search

The New Learning Experience provides changes/updates to the Library search in the 2H 2023 release. This KBA will provide further information on this topic, as well an FAQ section.

SAP SuccessFactors Learning

Managing:

• Enhanced Search Overview

Limitations/Expected Behaviors:

Note: The information provided in this section are either expected behavior or limitations of the current version of the system. To change any limitation or expected behavior, please follow the enhancement request process along with monitoring the latest What's New Viewer and Roadmap.

The following will not be present or currently supported:

• Blank searching or browsing. Minimum 2 characters are needed for a search.
• Calendar View
• Customizing filters such as the ones maintained in the LIBRARY configuration

FAQ (Frequently Asked Questions)

More information can be seen here, select questions are placed in this knowledge base article.

• The following will not be present or currently supported:
  • Calendar View
  • Customizing filters such as the ones maintained in the LIBRARY configuration

• After I enable the new Learning experience, long will it take for my existing data to be available in the new search?
  • The data preparation for the new search will take about 12-24 hours, based on course volume and system load. After that amount of time, your data will be loaded and you can begin using new search.
        
• After the initial data preparation, how long will it take for any new changes I make to my library to be reflected in new search?
  • Production tenants: It will take about up to 8 hours for any changes you make to items in your library to be updated in new search.
  • Preview tenants: It will take about up to 72 hours for any changes you make to items in your library to be updated in new search.
        
• After a User is assigned a Library how long will it take for all entities to be available in the new search?
  • Production tenants: It will take up to 8 hours for the content of newly assigned libraries to be available in new search.
  • Preview tenants: It will take up to 72 hours for the content of newly assigned libraries to be available in new search.
        
• After a User is reactived how long will it take for them to be able to see all Items they have access to in new search?
  • The data preparation for the new search will take about 12-24 hours, based on course volume and system load.
        
• Why does searching with a blank value not work like before?
  • We are supporting more fields users can search by like skills and competencies (attributes), categories, and instructors and maintaining the old fields to search by like entity ID, description, and title. We expect that people will have something in mind when they are searching and they will get better results due to this new framework for how results are found.
        

• Can the filters be modified?

  • Modifying the LIBRARY configuration will only update the legacy search page. Filters returned in the results are relevant to what was searched for. 
        
• Where did the Language setting for the search results go?
  • There is no language filter in the enhanced search experience today. Users can search across all languages regardless of their locale. Results will show based on the relevance of the keyword entered by the user compared to learning activities in their library.
        
• Since the Language/Locale setting was removed, can users search for any language?
  • As long as the courses in the libraries associated to the user have translations, depending on the keyword(s) used the search results will provide the best match. If the course has a title in only one locale, it will only display in that locale.
        
• How does multiple translations on a course display to the user in the search results?
  • The search logic:
    • The results will show the title of the learning activity that has the best match.
    • In case there is no best match, the system will show the title in the users locale.
    • In case the users locale is not available for the learning, the entity ID will be displayed instead of a title.  
          
  • If discrepancies are noticed for course details, home page, search results, and bookmarks, these utilize differing logic on what is presented to the user.
        
• How are price and currency displayed to the user in the new search?
  • Price will be displayed in accordance with the user's locale by default. If a user selects a specific currency within the currency filter then the price in the results will reflect the currency selected. For example, If a user had USD selected but now selects EUR they will see the price in the results show EUR.
        
•  How does the Price filter work on the new search?
  • Users can only enter an upper limit for price ie: price up to X value assuming the lower limit will be zero and that we should not hide free learnings even if the price filter is being used. In the case where a user does not select a currency and tries to use the price filter, the following will happen, the value will be searched across all all currencies that are contained in the results. For example, if you have USD, EUR, RMB results and you input "up to 20" into the price filter the system will look for results up to 20 for all of the currencies it has in its results. To resolve this a user should select a currency before using the price filter.
        
• Are hierarchies for Categories shown?
  • The new search experience does not have hierarchies any longer.
        
• Does the "browse all courses" option associated to the catalogBrowseEnabled setting work with the new search experience?
  • This setting only impacts the legacy search/library.
        
• Why does a course show as "Estimated Free"?
  • This occurs due to the one to many of Items and Classes. While an item has a set base price, the multiple classes created from that same item may have varying prices. You can drill into the course details and check the associated classes with corresponding prices. The system will display "Estimated Free" for ILT and blended courses - currently, there's no configuration to change it.
        
• How do Direct Links such as Simple Library Search work?
  • When a user clicks on a direct link within the legacy learning page, they will be routed to the legacy library search
  • When a user clicks on a direct link within the new learning experience and enhanced search is enabled on the tenant, the user will be routed to the new enhanced search
  • When a user clicks on a direct link within the new learning experience and enhanced search is not enabled on the tenant, the user will be routed to the legacy library search
        
• Can the enhanced search page labels be modified?
  • Please follow the instructions outlined in Label Values for Enhanced Search Results.

3389475 - New Learning Experience: New Home Page, Search, and Recommendations