Symptom
During the hire workflow no notification is sent to the HR Manager who is a recipient on the Workflow
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Access the instance
- Hire a user
- Check that an HR Manager set as Role Approver do not receive the workflow notification
Cause
Job Relationship is not maintained on the hire page
The matrix job relations are synchronized only during save (after hire/workflow has been approved)
Resolution
If using one of the Role based approver types such as HR Manager, make sure that the user you are testing with actually has an HR Manager defined in Job Relationships on the hire page
See Also
2315275 - Employee Central - Workflows & Alerts
2306515 - Position Matrix Relationship to Job Relationship Sync Troubleshooting Guide - EC
Keywords
workflow, job relationship, manager, relation, HR manager, position, hire, Approver Role, role, approver, hiring, relationship , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-JRL , Job Relationships , LOD-SF-EC-POS-MAT , Matrix Relationships & Job Relationships Sync , LOD-SF-EC-POS , Position Management , How To