SAP Knowledge Base Article - Public

3511660 - No Notification sent out to HR Manager in a workflow while Hiring

Symptom

During the hire workflow no notification is sent to the HR Manager who is a recipient on the Workflow

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Access the instance
  2. Hire a user
  3. Check that an HR Manager set as Role Approver do not receive the workflow notification

Cause

Job Relationship is not maintained on the hire page

The matrix job relations are synchronized only during save (after hire/workflow has been approved)

Resolution

If using one of the Role based approver types such as HR Manager, make sure that the user you are testing with actually has an HR Manager defined in Job Relationships on the hire page

See Also

2315275 - Employee Central - Workflows & Alerts

2306515 - Position Matrix Relationship to Job Relationship Sync Troubleshooting Guide - EC

Keywords

workflow, job relationship, manager, relation, HR manager, position, hire, Approver Role, role, approver, hiring, relationship , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-JRL , Job Relationships , LOD-SF-EC-POS-MAT , Matrix Relationships & Job Relationships Sync , LOD-SF-EC-POS , Position Management , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core 2405