Symptom
After clicking on the form link in the received mail notification, or clicking on form link integrated in third party application, the user is not redirected to the form.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Performance Management
- SAP SuccessFactors 360 Reviews
Reproducing the Issue
- Clicking on the document link in the received mail notification, or clicking on form link integrated in third party application.
- User is taken to SuccessFactors.
- In the opened browser page, user is not redirected to the form.
- Instead, user is redirected to other page, say, employee profile, org chart etc.
Cause
In Admin Center > Company System and Logo Settings > Choose the page that users are redirected to after a session timeout > "Last-Visited Page" option is selected.
When "Last-Visited Page" option is selected, if the user was viewing org chart, employee profile or other module page when the previous session expired (for example, closing SuccessFactors directly without logging out), then, the next time when they access the system, they will be redirected to the last page they visited before the session expired.
Resolution
In Admin Center > Company System and Logo Settings > Choose the page that users are redirected to after a session timeout > select "Personal Start Page".
See Also
Reference:
Keywords
mail, redirect, jump, take to, redirected, form page, not take, notification, DOC_ACCESS_URL, session expire, last visited page, session timeout, document link , KBA , LOD-SF-MTR-EML , Emails and Notifications , LOD-SF-PM-EML , Emails and Notifications , Problem