SAP Knowledge Base Article - Preview

3512034 - Understanding Status Point Expiration and API Limitations in Loyalty Tiers

Symptom

Status points do not display expiration dates when recalculated for the first tier, causing difficulties in managing loyalty programs effectively. Many users report the 'Get a contact's loyalty information' API does not return a valid expiration date.


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys 1.0

Keywords

loyalty program, status points, SAP Emarsys API, points expiration date, tier calculation , KBA , CEC-EMA-INT-COM , Commerce Integrations , How To

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