SAP Knowledge Base Article - Preview

3512058 - Embedded SAC Not Accessible Only In Chrome Browser

Symptom

When you attempt to access embedded SAC in the Chrome browser, the story does not load, and you encounter the following error message:

  • "Cannot connect to the model. Please verify that you have set the correct connection details for this model, then try again.
    Model: xxxxxxxxxxxxxxxxxxxxxxxxxx          
  • Correlation ID: ###########################"

Other scenario: Design Stories UI and Analytics Stories UI doesn't load in Chrome.

                      
However, the embedded SAC is accessible in other browsers such as Edge and Firefox.


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Environment

  • SAP Sales Cloud Version 2 
  • SAP Service Cloud Version 2 
  • SAP Analytics Cloud, embedded edition 

Product

SAP Analytics Cloud, embedded edition all versions ; SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Browser, Cookies, Chrome, Edge, Not working, Not accessible, Blocked, Connection Details, Model, Cannot connect, embedded SAC , Not enabled, Settings, Browser settings, Embedded SAC, Chrome Browser, Third-party Cookies, Blocked Cookies, Error Message, Access Issue, Resolution, Model Connection, Correlation ID , KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , Known Error

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