SAP Knowledge Base Article - Preview

3512164 - Service connection error when trying to use SuccessFactors app in Microsoft Teams

Symptom

  • When using the chatbot in SuccessFactors app in Teams, the error appears "Service connection between SAP SuccessFactors and Microsoft 365 hasn’t been established. Please first reach out to your administrator for configurations on both sides. For more information, see Integrating SAP SuccessFactors with Microsoft 365."
  • The "home" tab from the SuccessFactors app in Teams appears a blank screen


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Core 2405

Keywords

sf, Teams, MS Teams, INC9029003, error, 365, empty screen , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem

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