SAP Knowledge Base Article - Public

3512250 - Ship From is Not Determined in the Migrated Open Sales Orders Even Though the Supply Chain Master Data is Maintained

Symptom

In the migrated sales orders, you find the Ship-From is not determined on items, it is blank. However, if you manually add a new row with the same product, the Ship-From could be determined automatically. This proves that the supply chain master data is maintained in the system, but it could not be determined in the migrated sales orders. 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the sales orders work center view.
  2. Open the sales order ABC which is a migrated order. (ABC represents the ID of the sales order) 
  3. In the items tab, select line 10, the ship-from is empty and not editable.

Cause

The approval process for sales order is scoped in the system. When you scoped the approval process for Sales Orders, all migrated Sales Orders will be created with status "In Preparation" and once it is released and approved then only ship from is determined by the system for the migrated sales orders.

Resolution

Once the approval process is descoped then system will determine Ship from during creation of the sales order through migration and status of migrated sales order will be "Open". 

See Also

2748660 - Ship-From is Empty and Not Editable in a Migrated Sales Order 

2730098 - Migrated Sales Orders Have Open Status

Keywords

Migration of Open Sales Orders; migrated sales order; ship-from; fulfillment; source of supply; empty; not determined; approval process.
, KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign all versions