Symptom
• An application error occurs when attempting to apply for or approve leaves/absence in SAP SuccessFactors Employee Central Time Off functionality.
• The error message displayed is "An application error occurred. Please try again later, or notify support (with the error information of errorID=xxxxxx, timestamp=xxxx, and the version information from the current screen) if the issue keeps occurring."
fingerprint=35fcf50fe9a3048db1c6430f020a261adb50220a may be displayed
Environment
SAP SuccessFactors Employee Central Time Off Functionality
Reproducing the Issue
1. Access SAP SuccessFactors Employee Central Time Off functionality.
2. Attempt to apply or approve leaves.
3. The application error is displayed.
Cause
The issue is due to a discrepancy in the system where the Position Manager is maintained on the position object as Second Manager, however, the same Second Manager is not maintained on the Job Info object.
@Technical Support - Please check the internal memo for log analysis.
Resolution
If you have maintained the Position Matrix Relationship (Second Manager).
Please ensure the same is maintained in Job Information Job Relationship
See Also
• 3475395 - Error when user access performance tab: Unable to find L and R record - SAP for Me
• 3437537 - Error hierarchy generation function result is partially non-deterministic due to missing SIBLING ORDER BY clause - SAP for Me
Keywords
SAP SuccessFactors, Employee Central, Time Off, Application Error, Leave Application, Leave Approval, Position Manager, Second Manager, Job Info object, Error hierarchy generation, SIBLING ORDER BY clause. fingerprint=35fcf50fe9a3048db1c6430f020a261adb50220a, Unable to find L and R record for user, with recType, , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , Problem