Symptom
After installing Microsoft patch KB5042097 the DM client does not start anymore
Following error is seen:
Detailed technical information follows:
---
(Inner Exception)
Date and Time: 8/15/2024 0:00:00 PM
Machine Name: SAP1234
IP Address: fe80::b195:d5:4942:37d%18
Current User: SAP\userX
Application Domain: C:\Program Files (x86)\SAP\SAP Disclosure Management\
Assembly Codebase: file:///C:/WINDOWS/assembly/GAC_MSIL/office/15.0.0.0__71e9bce111e9429c/office.dll
Assembly Full Name: office, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c
Assembly Version: 15.0.0.0
Exception Source: office
Exception Type: System.AccessViolationException
Exception Message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Exception Target Site: set_FaceId
---- Stack Trace ----
Microsoft.Office.Core._CommandBarButton.set_FaceId(pid As Int32)
office.dll: N 00000 (0x0) JIT
CundusWordAddIn.AddinModuleWord.SetButtonStyle(CmdBarButton As CommandBarButton&, sCaption As String, ButtonTag As GuiEventTypes, id As Int32, IsFaceId As Boolean, bBeginGroup As Boolean, ToolTip As String, addhandling As Boolean)
office.dll: N 0167 (0xA7) IL
CundusWordAddIn.AddinModuleWord.AddTextboxContextMenu()
office.dll: N 0499 (0x1F3) IL
CundusWordAddIn.AddinModuleWord.AddMenus()
office.dll: N 0077 (0x4D) IL
CundusWordAddIn.AddinModuleWord.adxWordEvents_DocumentOpen(sender As Object, hostObj As Object)
office.dll: N 0037 (0x25) IL
AddinExpress.MSO.ADXWordAppEvents.DoDocumentOpen(doc As Object)
office.dll: N 0018 (0x12) IL
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
(Outer Exception)
Date and Time: 8/15/2024 0:00:00 PM
Machine Name: SAP1234
IP Address: fe80::b195:d5:4942:37d%18
Current User: SAP\userX
Application Domain: C:\Program Files (x86)\SAP\SAP Disclosure Management\
Assembly Codebase: file:///C:/Program Files (x86)/SAP/SAP Disclosure Management/AddinExpress.MSO.2005.DLL
Assembly Full Name: AddinExpress.MSO.2005, Version=9.4.4644.0, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version: 9.4.4644.0
Exception Source:
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occurred in the code of the add-in.
---- Stack Trace ----
Read more...
Environment
Disclosure Management 10.1
Product
Keywords
FaceId , KBA , EPM-DSM-GEN , DM core functionalities , Problem
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