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3513073 - DM - Client does not start (Microsoft.Office.Core._CommandBarButton.set_FaceId)

Symptom

After installing Microsoft patch KB5042097 the DM client does not start anymore

Following error is seen:

Detailed technical information follows: 
---
(Inner Exception)
Date and Time:         8/15/2024 0:00:00 PM
Machine Name:          SAP1234
IP Address:            fe80::b195:d5:4942:37d%18
Current User:          SAP\userX

Application Domain:    C:\Program Files (x86)\SAP\SAP Disclosure Management\
Assembly Codebase:     file:///C:/WINDOWS/assembly/GAC_MSIL/office/15.0.0.0__71e9bce111e9429c/office.dll
Assembly Full Name:    office, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c
Assembly Version:      15.0.0.0

Exception Source:      office
Exception Type:        System.AccessViolationException
Exception Message:     Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Exception Target Site: set_FaceId

---- Stack Trace ----
   Microsoft.Office.Core._CommandBarButton.set_FaceId(pid As Int32)
       office.dll: N 00000 (0x0) JIT 
   CundusWordAddIn.AddinModuleWord.SetButtonStyle(CmdBarButton As CommandBarButton&, sCaption As String, ButtonTag As GuiEventTypes, id As Int32, IsFaceId As Boolean, bBeginGroup As Boolean, ToolTip As String, addhandling As Boolean)
       office.dll: N 0167 (0xA7) IL 
   CundusWordAddIn.AddinModuleWord.AddTextboxContextMenu()
       office.dll: N 0499 (0x1F3) IL 
   CundusWordAddIn.AddinModuleWord.AddMenus()
       office.dll: N 0077 (0x4D) IL 
   CundusWordAddIn.AddinModuleWord.adxWordEvents_DocumentOpen(sender As Object, hostObj As Object)
       office.dll: N 0037 (0x25) IL 
   AddinExpress.MSO.ADXWordAppEvents.DoDocumentOpen(doc As Object)
       office.dll: N 0018 (0x12) IL 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

(Outer Exception)
Date and Time:         8/15/2024 0:00:00 PM
Machine Name:          SAP1234
IP Address:            fe80::b195:d5:4942:37d%18
Current User:          SAP\userX

Application Domain:    C:\Program Files (x86)\SAP\SAP Disclosure Management\
Assembly Codebase:     file:///C:/Program Files (x86)/SAP/SAP Disclosure Management/AddinExpress.MSO.2005.DLL
Assembly Full Name:    AddinExpress.MSO.2005, Version=9.4.4644.0, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version:      9.4.4644.0

Exception Source:      
Exception Type:        AddinExpress.MSO.ADXExternalException
Exception Message:     An error has occurred in the code of the add-in.

---- Stack Trace ----


Read more...

Environment

Disclosure Management 10.1

Product

SAP Disclosure Management 10.1

Keywords

FaceId , KBA , EPM-DSM-GEN , DM core functionalities , Problem

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