Symptom
When creating connection to SAP HANA On-Premise, error is raised for remote table feature (SAP Cloud Connector used as Data Provisioning Option):
Connection "CON_NAME" is valid, but not all features are available.
- Data flows are enabled.
- Replication flows are enabled.
- Remote tables can’t be used because of errors in the connection.
Remote Tables: Unable to connect remote source:
[SAP AG][LIBODBCHDB SO][HDBODBC] Communication link failure;
-10709 Connection failed (RTE:[89133] Proxy server connect:
Network unreachable (XX.XX.XX.XX:Port-> HostName:Port)), Code: 5921, SQL State: HY000
Environment
SAP Datasphere
Cause
Cloud Connector's IP is missing in Datasphere's allowlist.
Resolution
Follow SAP Help Prepare Connectivity to SAP HANA. If you want to use SAP HANA Smart Data Access:
-
An administrator has added the Cloud Connector external (public) IPv4 address to Datasphere IP allowlist.
For more information, see Add IP address to IP Allowlist.
"Trusted Cloud Connector IPs: For Cloud Connectors that you want to use for federation and replication with remote tables from on-premise systems such as SAP HANA"
NOTE:
- The allowlist is not applicable to private IP ranges (10.0.0.0 ~ 10.255.255.255, 172.16.0.0 ~ 172.31.255.255, 192.168.0.0 ~ 192.168.255.255)
- Trusted networks use private IP addresses to communicate within trusted environment.
- When communication occurs between trusted networks over an untrusted network, a single public IP address (managed by Network Address, or NAT) is used.
- Therefore, if the Cloud Connector is installed in a private network, ensure that its public IP address is added to the SAP Datasphere allowlist - Trusted Cloud Connector IPs for untrusted network access.
See Also
Support Content How to setup SAP Cloud Connector connect to SAP Datasphere
Keywords
Unable to connect remote source; "-10709 Connection failed"; "Network unreachable", "Data Provisioning Option", , KBA , DS-DI-CON , Connections , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Known Error
SAP Knowledge Base Article - Public