Symptom
Standard buttons in Individual Customers (Change Move-Out, Change Move-in, Cancel Move-out, Cancel Move-in) are showing up despite being hidden via Adaptation.
Environment
SAP Cloud for Customer
Reproducing the Issue
1. Login to C4C
2. Go to Customers -> Individual Customers
3. Select any customer and go to Moves Facet -> Customer Overview Table
4. Notice that these buttons are showing up despite being hidden via Adaptation ((In case of at least one active customers in the Customer Overview Table)
Cause
There are some indicators that are configured as a part of a standard behavior which decide if these buttons should be visible. In this case if you have any active customers in the customer overview table the buttons will appear despite being hidden via adaptation.
Resolution
This is an expected system behavior.
Keywords
Customer overview, Active customers, Change Move-Out, Change Move-in, Cancel Move-out, Cancel Move-in , KBA , LOD-CRM-ACC , Account , Problem