Symptom
During rehire data review step when providing candidate data the system triggers an error: "Looks like something went wrong. Please try again or contact Product Support, if the problem persists."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Select the candidate in Employment Profile Selection
- Accept as Rehire with old employment
- Initiate Rehire data review step
- When providing initial data upon clicking on "continue" triggers the error Looks like something went wrong. Please try again or contact Product Support, if the problem persists.
Cause
Event picklist status was changed from active to inactive on Picklist Centre.
Resolution
In the order to fix this issue follow this path:
- Access picklist centre
- Search for picklist "Event" and check inactive status
- Make active
- Test a new candidate and problem should be resolved
SAP Onboarding Support engineers please refer to internal memo
Keywords
obx, onb, picklist, rehire, old, employment, inactive, data, review, rooe, looks, like, something, went, wrong, hiring , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem
Product
SAP SuccessFactors Onboarding all versions