Symptom
- A workflow is created and there's a Validate rule to trigger an error if certain fields are not populated. When approving this workflow from the homepage card, the card disappears and does not reappear immediately.
- The error message displayed in the homepage is "We could not process your response. Please approve or decline again". However, the card is not displayed again as expected.
“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”
Environment
SAP SuccessFactors HCM Suite
Resolution
This behavior will be fixed in the upcoming 2411 release. After the patch, it's expected that once the user clicks on the approval action in the card and refreshes the page after a few seconds, the card will reappear with error indicator on the top right corner.
This enhancement aims to improve the user experience by clearly indicating that the card was not approved and that there is still pending action required from the approver.
See Also
Keywords
Homepage Card, SAP SuccessFactors Platform, Error, Disappears, Declaration Tab, Approve, Workflow, SFCRD-6327, INC8334931 , KBA , LOD-SF-PLT-QA , Quick Actions , Problem
Product
Attachments
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