SAP Knowledge Base Article - Public

3513556 - Approval card with validate rule disappears from homepage after error

Symptom

  • A workflow is created and there's a Validate rule to trigger an error if certain fields are not populated. When approving this workflow from the homepage card, the card disappears and does not reappear immediately.
  • The error message displayed in the homepage is "We could not process your response. Please approve or decline again". However, the card is not displayed again as expected.

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Environment

SAP SuccessFactors HCM Suite

Resolution

This behavior will be fixed in the upcoming 2411 release. After the patch, it's expected that once the user clicks on the approval action in the card and refreshes the page after a few seconds, the card will reappear with error indicator on the top right corner.

This enhancement aims to improve the user experience by clearly indicating that the card was not approved and that there is still pending action required from the approver.

See Also

Keywords

Homepage Card, SAP SuccessFactors Platform, Error, Disappears, Declaration Tab, Approve, Workflow, SFCRD-6327, INC8334931 , KBA , LOD-SF-PLT-QA , Quick Actions , Problem

Product

SAP SuccessFactors Platform all versions

Attachments

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