3513564 - How to Record a HAR trace directly from the C4C Server Side Integration

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A HAR Trace needs to be recorded, however it is not possible to do via browser or no results are returned to the browser.

SAP Cloud for Customer
Groupware Server-Side Integration

1. First, open the Add-in Context menu within Outlook
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3. Right Click anywhere inside the add-in and click on "Inspect"
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5. In the New Window, go to the "Network" Tab
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7. Check if the Recording simbol is red. This means the recording is being done and we can start. In case it is not, click it to turn on the recording.
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9. Back to the Add-in screen, click on the "Refresh" button
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11. Wait for the Add-in to fully load, then, reproduce the issue.
12. Once the issue has been reproduced, on Dev tools, click on "Stop Recording" - the button should turn white now.
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14. Click on "Export"
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16. With the file now saved, upload it to the Case

HAR Trace on Edge browser

Chrome, Edge, Firefox, Fiddler, Trace, Outlook, network , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To