SAP Knowledge Base Article - Public

3513601 - Error "The pay component integration failed, and the claim wasn't saved." when approving Claim Workflow - Employee Central

Symptom

The last receives the error "The pay component integration failed, and the claim wasn't saved. Please contact your administrator to check if the pay component configurations are enabled" during the claim workflow approval.

Environment

SAP SuccessFactors - Employee Central

Reproducing the Issue

  1. Proxy as the approver user;
  2. Open the affected workflow;
  3. Click to approve;
  4. Error message is thrown.

Cause

The most common reason for this error is the Pay Component not being associated to the Country/Region value. 

Resolution

Add Pay Component in the Country record.

See Also

3381811 - onSave rules triggered in payComponentNonRecurring when payComponent is created via benefit claim in 1H 2024

Keywords

EMPFILE_HRIS_ERROR_INVALID_ASSOCIATION_VALUE, pay component integration failed, claim not saved, approval error, workflow error, claim request , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions