SAP Knowledge Base Article - Public

3513698 - No User Available in the "Manage Sales Document Workflows" App

Symptom

No user is available under the "Recipients" tab of the "Manage Sales Document Workflows" app.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the "Manage Sales Document Workflows" app.
  2. Create a step in the workflow.
  3. Assign a user from the recipients.

Cause

There is no valid work agreement in the "Manage Workforce" app.

Resolution

Create a valid work agreement for the workflow user following the video tutorial in the Manage Workforce and maintain the details via the "Manage Workforce" app for the corresponding work agreement.

Keywords

workflow, sales document, recipient, no, user, available, manage sales document workflows, manage workforce, work agreement , KBA , SD-SLS-2CL , Sales (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions