SAP Knowledge Base Article - Public

3513942 - Zero Value in 'Actual Duration' Key Figure in Standard Data Source Activity Task

Symptom

Standard data source Activity Task shows 0 for 'Actual Duration' key figure value for all tasks, including completed ones.

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Open standard data source Activity Task.
2. Add activity name as a row.
3. Check the 'Actual Duration' key figure. For all tasks, including completed ones, this key figure shows 0.

Cause

The 'Actual Duration' for the tasks is not maintained, resulting in a display of 0.00 in the 'Activity Task Data Source'.

Resolution

1. It is noted that the system is functioning as expected.
2. The 'Actual Duration' is not maintained for the tasks, which means the actual time taken to complete these tasks is not recorded.
3. As a result, the 'Activity Task Data Source' will display a duration of 0.00. This is not a content issue, but rather a result of the 'Actual Duration' not being maintained for these tasks.

Keywords

Actual Duration, Key Figure, Activity Task, Data Source, Zero Value, Tasks, Maintenance, Functioning, System. , KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions