Symptom
Standard data source Activity Task shows 0 for 'Actual Duration' key figure value for all tasks, including completed ones.
Environment
SAP Cloud for Customer
Reproducing the Issue
1. Open standard data source Activity Task.
2. Add activity name as a row.
3. Check the 'Actual Duration' key figure. For all tasks, including completed ones, this key figure shows 0.
Cause
The 'Actual Duration' for the tasks is not maintained, resulting in a display of 0.00 in the 'Activity Task Data Source'.
Resolution
1. It is noted that the system is functioning as expected.
2. The 'Actual Duration' is not maintained for the tasks, which means the actual time taken to complete these tasks is not recorded.
3. As a result, the 'Activity Task Data Source' will display a duration of 0.00. This is not a content issue, but rather a result of the 'Actual Duration' not being maintained for these tasks.
Keywords
Actual Duration, Key Figure, Activity Task, Data Source, Zero Value, Tasks, Maintenance, Functioning, System. , KBA , LOD-CRM-ACT , Activities , Problem
SAP Knowledge Base Article - Public